Privacy Policy

Information We Collect

When you use Parcel Link UAE services, we may collect the following information:

• Full name and contact details (phone number, email address)
• Delivery address and location data
• Shipment details and tracking history
• Device and browser information for analytics
• Payment information — card payments are processed securely by our payment gateway Geidea (PCI-DSS compliant) and are never stored on our servers

How We Use Your Information

We use your personal data exclusively to:

• Process and deliver your shipments
• Send real-time tracking updates via WhatsApp or SMS
• Respond to your inquiries and customer support requests
• Improve our delivery services and operations
• Comply with UAE legal and regulatory requirements

Data Sharing

Parcel Link UAE does not sell, rent, or trade your personal information to third parties. We may share data only with:

• Delivery partners required to complete your shipment
• Government authorities when legally required
• Technology providers under strict confidentiality agreements

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with UAE law. Shipment records are kept for a minimum of 3 years. You may request deletion of your data at any time by contacting us.

Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable regulations, you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for marketing communications

Security

We take the protection of your data seriously and apply layered security measures, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Industry-standard bcrypt hashing of all account passwords — they are never stored in readable form
• Strict database access controls, so sensitive records are only accessible through secured, authenticated server-side operations
• Card payment data handled entirely by our PCI-DSS compliant gateway, Geidea — we never see or store full card numbers

Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some features may be affected.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.